{"product_id":"it-innovations-and-customer-satisfaction-in-nigerian-banks-von-omoneye-olasanmi","title":"IT INNOVATIONS AND CUSTOMER SATISFACTION IN NIGERIAN BANKS","description":"\u003cp\u003eOriginally, banking in Nigeria was dominated by  manual transactions. However during the 70s,  Nigerian banks had become aware that information  technology (IT) had much to offer the industry.  Banks were later able to use IT to gently bring down  the real cost of their backlog of office activities  and to introduce a number of product innovations  conventionally called \"technology delivery  innovations\". It is however deplorable that at a  time customers are getting excited by the  potentialities of IT innovations through services,  banks appear to be relapsing into old habits of  inefficiency and failure to meet customer''s  expectations through quality services. There is  frequent network failure or simple instructions at  ATMs which reads, \"this machine is unable to  dispense cash\" or \"this machine is temporarily out  of service, please try again later\". Moreover, some  electronic security doors beep at the appearance of  small metals, keys or even belts, thus preventing  easy access into a banking hall. This study thus  seeks to find out if the innovations provided  through the use of IT by banks have impacted  positively or negatively on customer satisfaction.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783843389846\"\u003e\u003ch3\u003eCustomer Satisfaction and IT Innovations: The Nigerian Experience\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783843389846","offer_id":39470038745181,"sku":"9783843389846","price":49.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/a375242d-7a1e-420f-a9cd-205fdaf3f4f4.jpg?v=1759120166","url":"https:\/\/shop.autorenwelt.de\/products\/it-innovations-and-customer-satisfaction-in-nigerian-banks-von-omoneye-olasanmi","provider":"Autorenwelt Shop","version":"1.0","type":"link"}