{"product_id":"innnovation-service-innovation-and-measuring-technology-innovation-a-disjointed-state-between-theory-and-practice-von-kevin-grant-hrsg","title":"Innnovation, Service Innovation and Measuring Technology Innovation","description":"\u003cp\u003eThe value from Information Technology (IT) has long been a debatable issue in business. As investments in IT continue to increase, so do the reliance of most organizations on their in-place technical infrastructure and the performance of their IT function. IT enabled service innovation by its very nature is elusive and hard to measure. Our approach seeks to explore how a service operator, such as an international airport, can gauge value from investment into IT when introducing service innovation. We examine how the airport operator combines a variety of accounting techniques and other tools to capture value from their IT investments. We offer some lessons learnt and suggest a more 'in sync' way for businesses evaluating their IT enabling service innovations.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783659547225\"\u003e\u003ch3\u003eA Disjointed State between Theory and Practice\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783659547225","offer_id":39448950964317,"sku":"9783659547225","price":39.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/76b5ed26-c675-429c-8bb5-64fb905b8b8f.jpg?v=1773469746","url":"https:\/\/shop.autorenwelt.de\/products\/innnovation-service-innovation-and-measuring-technology-innovation-a-disjointed-state-between-theory-and-practice-von-kevin-grant-hrsg","provider":"Autorenwelt Shop","version":"1.0","type":"link"}