{"product_id":"handling-customer-disconfirmations-von-gaby-mairamhof","title":"Handling Customer Disconfirmations","description":"\u003cp\u003eThe service provider's decision process is seen from an information processing perspective. Based on individual and social psychology the author develops hypotheses about what happens in the service provider's mind within each process step.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783824463336\"\u003e\u003ch3\u003eA Model of the Service Provider’s Response Process\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783824463336","offer_id":49593169576261,"sku":"9783824463336","price":49.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/9b2329d6-327a-4a1f-8ed1-50347aa44a26.jpg?v=1778136201","url":"https:\/\/shop.autorenwelt.de\/products\/handling-customer-disconfirmations-von-gaby-mairamhof","provider":"Autorenwelt Shop","version":"1.0","type":"link"}