{"product_id":"employees-nonverbal-communication-cues-and-satisfaction-von-anees-janee-ali-und-sarah-sabir-ahmad","title":"Employees'' Nonverbal Communication Cues and Satisfaction","description":"\u003cp\u003eCustomer satisfaction has become an essence of success in today''s highly competitive world. In service industry specifically, communication is  vital to determine customer satisfaction. Past researches indicated that, most meaning of conversational messages comes from non-verbal communication. Therefore, this study intended to examine the relationship of non-verbal communication cues to customer satisfaction. A total of 210 hotel  customers were sampled.They were evaluated on their perception on hotel employees'' non-verbal communication  behavior that would lead to their satisfaction to the  services provided. The results illustrate that three (interpersonal warmth, attire and proxemics) of the non-verbal communication cues were significant and positively related to customer satisfaction. Proxemics was rated as the non-verbal communication cues that provided the most impact on customer satisfaction.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783843377546\"\u003e\u003ch3\u003eAmong Hotel Customers\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783843377546","offer_id":39470041497693,"sku":"9783843377546","price":49.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/9a67e487-069c-4518-b1ce-bed14c4bb74e.jpg?v=1758086649","url":"https:\/\/shop.autorenwelt.de\/products\/employees-nonverbal-communication-cues-and-satisfaction-von-anees-janee-ali-und-sarah-sabir-ahmad","provider":"Autorenwelt Shop","version":"1.0","type":"link"}