{"product_id":"effect-of-service-quality-on-air-passengers-overall-satisfaction-von-diana-eteiwi","title":"EFFECT OF SERVICE QUALITY ON AIR PASSENGER''S OVERALL SATISFACTION","description":"\u003cp\u003eInvestigation the effects of service quality,  satisfaction with the service recovery, value,image,  \u0026amp; price on passenger''s overall satisfaction \u0026amp;loyalty  by developed \u0026amp; analyzed three models.  Using statistical analysis, Model I shows that in  flight services, reservation \u0026amp; ticketing, flight  availability, reliability, employee services,  airport services \u0026amp; satisfaction with the web site  \u0026amp; e-services positively affect passenger  satisfaction \u0026amp; passenger satisfaction positively  affects both behavioral \u0026amp; attitudinal loyalty.  While, Model II reveals that service recovery,  price, value,\u0026amp; image positively affect passenger  satisfaction while image \u0026amp; passenger satisfaction,  \u0026amp; service recovery positively affect directly  behavioral loyalty. Finally, Model III that in that  in-flight services \u0026amp; reservation \u0026amp; ticketing,  airport services \u0026amp; employee services, reliability \u0026amp;  flight availability, image,\u0026amp; value positively  affect passenger satisfaction \u0026amp; passenger  satisfaction in return affects cognitive loyalty of  the airline passengers. In conclusion the developed  models shall provide important feed back to decision  makers who are responsible for the airlines industry  in Jordan.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838396248\"\u003e\u003ch3\u003eEFFECTS OF SERVICE QUALITY, SERVICE RECOVERY, VALUE, IMAGE AND PRICE ON AIR PASSENGER''S OVERALL SATISFACTION AND LOYALTY IN JORDAN AIRPORT\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838396248","offer_id":39497017622621,"sku":"9783838396248","price":49.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/3d8f17ab-858b-485c-901a-440602bd51ba.jpg?v=1773383058","url":"https:\/\/shop.autorenwelt.de\/products\/effect-of-service-quality-on-air-passengers-overall-satisfaction-von-diana-eteiwi","provider":"Autorenwelt Shop","version":"1.0","type":"link"}