{"product_id":"customer-centric-support-services-in-the-digital-age-von-undefined","title":"Customer Centric Support Services in the Digital Age","description":"\n                \u003cp\u003eThis book explores how customer service can become the singular competitive differentiator for organizations in the digital era.\u003c\/p\u003e\n                \u003cp\u003eGiven the pace of digitization and the rise in customer expectations post-pandemic, organizations must focus on customer-centricity in all functions in the digital age, providing factors, enablers, and processes for customer service and sharing best practices based on research from global experts.\u003c\/p\u003e\n                \u003cp\u003eThe book is a valuable resource for students and researchers keen on understanding the new digital landscape in customer service to develop, maintain, and enhance customer relationships.\u003c\/p\u003e\n                \u003cp\u003e\u003c\/p\u003e\n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783031370991\"\u003e\u003ch3\u003eThe Next Frontier of Competitive Advantage\u003c\/h3\u003e\u003c\/div\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783031370960\"\u003e\u003ch3\u003eThe Next Frontier of Competitive Advantage\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783031370991","offer_id":53929998909765,"sku":"9783031370991","price":181.89,"currency_code":"EUR","in_stock":true},{"title":"Hardcover - 9783031370960","offer_id":47488082444613,"sku":"9783031370960","price":181.89,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/51c2784b-c753-4beb-b459-2d429d3f2e58.jpg?v=1769320277","url":"https:\/\/shop.autorenwelt.de\/products\/customer-centric-support-services-in-the-digital-age-von-undefined","provider":"Autorenwelt Shop","version":"1.0","type":"link"}