{"product_id":"conflict-management-process-the-case-of-the-poisoned-chalice-von-richards-macdonald","title":"Conflict Management Process. The Case of the Poisoned Chalice","description":"\u003cp\u003eSeminar paper from the year 2012 in the subject Business economics - Business Management, Corporate Governance, grade: B, University of Cambridge, language: English, abstract: Constant organizational changes inevitably lead to interpersonal and group conflicts within organizations. In order to mitigate the negative consequences of unresolved conflict, the conflict management process must be carefully managed. The intervention strategy employed to resolve the conflict depends upon the particular circumstances surrounding the particular case.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThe conflict management process should begin with a careful diagnosis of the problem and measurement of the severity, extent and causes of the conflict. This should be followed by the implementation  of  the  appropriate  strategy  which  should  involve  some  level  of  learning evidenced by new behaviours, and finally the process should be evaluated and the feedback examined to determine its effectiveness. Communication, management involvement, style and control, as well as the use of effective change management strategies, are essential elements of a successful conflict management process.   Effective conflict management processes will shape and positively impact the culture of the organization.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf time pressure affects the conflict management process, it must be firmly controlled by the manager. Any previous failed attempts at conflict resolution by the manager should be corrected by engaging an external third party specialist to add objectivity and novelty to the situation. Change management strategies are necessary for lasting conflict management change and a transformational management style should be applied.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn cases where there is interpersonal and group conflict, the following recommendations should be considered:\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e¿ The Manager should take control of the process and carry out a comprehensive diagnosis of the conflict\u003c\/p\u003e\u003cp\u003e¿ Use intervention by engaging a qualified Conflict Specialist for an initial 7 day period to facilitate communication, implement training and guide in behavioural change techniques\u003c\/p\u003e\u003cp\u003e¿ The  Manager  should  consider  adopting  a  transformational  leadership  style  and  be prepared to lead the conflict management process as well as any change management\u003c\/p\u003e\u003cp\u003eprocess\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783656458272\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783656458272","offer_id":39437897662557,"sku":"9783656458272","price":10.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/37291aa6-b7bf-4253-b7e3-22369f639fab.jpg?v=1778302707","url":"https:\/\/shop.autorenwelt.de\/products\/conflict-management-process-the-case-of-the-poisoned-chalice-von-richards-macdonald","provider":"Autorenwelt Shop","version":"1.0","type":"link"}