COMBINING AND RANKING SEMANTIC INFORMATION FOR E-GOVERNMENT:: A CITIZEN COMPLAINTS MANAGEMENT SYSTEM

COMBINING AND RANKING SEMANTIC INFORMATION FOR E-GOVERNMENT:: A CITIZEN COMPLAINTS MANAGEMENT SYSTEM

von HANDE ZIRTILOGLU
Taschenbuch - 9783838350349
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Beschreibung

Complaints management is an important application of E-government. Collecting, combining, and ranking citizens' complaints is necessary for effective management. Existing complaints management applications expect the government officials to process each complaint one by one to decide which complaint should be dealt with first.However, this is time consuming and thus ineffective. In order to cope with this, we are developing an ontology-based complaints management system to manage complaints. We have developed a complaints ontology with which the complaints of the citizens can be expressed. Furthermore, we combine complaints that are similar based on some criterion. By specifying constraints on the complaints, the officials can specify which type of complaints are more important than others. We then apply these constraints on the citizens' complaints using a reasoner. This allows us to prioritize the complaints automatically and rank them based on importance. The government officials can then process the ranked list, knowing that they are dealing with the most urgent complaint at any given time.

Details

Verlag LAP Lambert Acad. Publ.
Ersterscheinung April 2010
Maße 220 mm x 150 mm x 9 mm
Gewicht 243 Gramm
Format Taschenbuch
ISBN-13 9783838350349
Auflage Nicht bekannt
Seiten 152

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