{"product_id":"agglomeration-of-contact-centres-in-regional-economies-von-ignazio-cabras","title":"Agglomeration of Contact Centres in Regional Economies","description":"\u003cp\u003eIn the second-half of the twentieth century, the  emergence of contact centres has literally changed  the way of communicating between suppliers and  consumers. The capability of firms and companies to  provide various types of services, information and  technical support to customers located in spatially  remote areas has considerably increased during these  years. As a result, the presence of contact centres  is commonly shared by companies operating in very  different markets at global level. In addtion, the significant level of employment  generated by these businesses has stimulated a  constant debate among regional and national  policymakers about the necessity to preserve the  industry from the threat of off-shoring.  Despite these concerns, empirical studies and  academic research on contact centre businesses and  activities at regional level are very limited.  The work presented in this book seeks to contribute  to the literature regarding the contact centre  industry. By exploring data collected in the North- West region of England, the author examines  agglomeration of contact centres and related  offshoring issues at regional and local levels.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838390444\"\u003e\u003ch3\u003eA Case Study\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838390444","offer_id":39486545559645,"sku":"9783838390444","price":59.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/24435edc-e8e1-4d44-b8a8-07b2a9a564c4.jpg?v=1776145348","url":"https:\/\/shop.autorenwelt.de\/products\/agglomeration-of-contact-centres-in-regional-economies-von-ignazio-cabras","provider":"Autorenwelt Shop","version":"1.0","type":"link"}