{"product_id":"validating-customer-loyalty-model-using-structural-equation-modeling-von-gerald-mahuro-anne-wangombe","title":"Validating customer loyalty model using structural equation modeling","description":"\u003cp\u003eHow often does someone patronize a company specifically because of its over-the-top-service? You can probably think of a few examples, such as the traveller who makes a point of returning to a hotel that has a particularly attentive staff. The answer could be you probably can¿t come up with many.To meet customers¿ expectations, the company representatives should anticipate and head off the need for follow-up calls, address the emotional distress incurred during the interactions, minimize the need for customers to switch service channels, listen to and learn from disgruntled customers and focus on problem solving.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783659126468\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783659126468","offer_id":39423477088349,"sku":"9783659126468","price":35.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/c6756635-07b1-4db3-9786-eb67547aacd0.jpg?v=1775105233","url":"https:\/\/shop.autorenwelt.de\/en\/products\/validating-customer-loyalty-model-using-structural-equation-modeling-von-gerald-mahuro-anne-wangombe","provider":"Autorenwelt Shop","version":"1.0","type":"link"}