{"product_id":"total-quality-management-in-information-services-von-guy-st-clair","title":"Total Quality Management in Information Services","description":"\u003cp\u003eFrontmatter -- The author -- Introduction to the series -- Contents -- Foreword -- Introduction: 'Total quality management means quality service' -- Part 1 Quality and Information Services -- Part 2 TQM - the Critical Components for Information Services -- Part 3 Bringing quality management to information services -- Selected bibliography -- Appendix: The George Westinghouse Total Quality Achievement Award Evaluation Criteria -- Index\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783598243684\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Hardcover - 9783598243684","offer_id":50599170758,"sku":"9783598243684","price":109.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/2cfbf6a4-2ea8-4b2e-be19-9e97dbab7971.jpg?v=1780548150","url":"https:\/\/shop.autorenwelt.de\/en\/products\/total-quality-management-in-information-services-von-guy-st-clair","provider":"Autorenwelt Shop","version":"1.0","type":"link"}