{"product_id":"the-it-support-handbook-von-mike-halsey","title":"The IT Support Handbook","description":"\n                                \n                \u003cp\u003eBecome a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.\u003c\/p\u003e\n                                \n                \n                \u003cp\u003e\n                                        Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, \n                    \n                    \u003cem\u003ethis book \u003c\/em\u003e\n                                        will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with the least disruption and cost to your business. Expanded and revised for this second edition, you'll make yourself popular with your colleagues, and keep your clients and users happy and productive.\n                \n                \u003c\/p\u003e\n                                \n                \n                \u003cp\u003eNew To This Edition\u003c\/p\u003e\n                                \n                \n                \u003cp\u003eThe world of work has changed, with remote and hybrid working now the new normal and with IT Support departments worldwide having to adapt to this new paradigm. This expanded edition highlights the skills, tools, and structures needed to support businesses of any size in the new normal.\u003c\/p\u003e\n                                \n                \n                \u003cp\u003e \u003c\/p\u003e\n                                \n                \n                \u003cp\u003e\n                                        \n                    \u003cstrong\u003eWhat You'll Learn\u003c\/strong\u003e\n                                    \n                \u003c\/p\u003e\n                                \n                \n                \u003cul\u003e\n                                        \t\n                    \n                    \u003cli\u003eManage reporting, and keep a record of issues that occur\u003c\/li\u003e\n                                        \t\n                    \n                    \u003cli\u003eProvide effective remote support for users working from home or elsewhere in the world\u003c\/li\u003e\n                                        \t\n                    \n                    \u003cli\u003eUse error and system reporting in Windows to obtain high-quality, relevant information\u003c\/li\u003e\n                                        \t\n                    \n                    \u003cli\u003eSpot patterns in user behavior that may be causing difficult-to-diagnose problems\u003c\/li\u003e\n                                        \t\n                    \n                    \u003cli\u003eBe familiar with best practices to make you a better support professional\u003c\/li\u003e\n                                        \n                \n                \u003c\/ul\u003e\n                                \n                \n                \u003cp\u003e \u003c\/p\u003e\n                                \n                \n                \u003cp\u003e\n                                        \n                    \u003cstrong\u003eWho This Book Is For\u003c\/strong\u003e\n                                    \n                \u003c\/p\u003e\n                                \n                \n                \u003cp\u003eIT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.\u003c\/p\u003e\n                                \n                \n                \u003cp\u003e \u003c\/p\u003e\n                                \n                \n                \u003cp\u003e \u003c\/p\u003e\n                                \n                \n                \u003cp\u003e \u003c\/p\u003e\n                            \n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9798868803840\"\u003e\u003ch3\u003eA How-To Guide to Providing Effective Help and Support to IT Users\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9798868803840","offer_id":49558861939013,"sku":"9798868803840","price":64.19,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/00f8d646-4c71-4384-8b26-8feec8b09e99.jpg?v=1775800945","url":"https:\/\/shop.autorenwelt.de\/en\/products\/the-it-support-handbook-von-mike-halsey","provider":"Autorenwelt Shop","version":"1.0","type":"link"}