{"product_id":"service-quality-think-like-a-customer-von-benjamin-owusu-edwin","title":"Service Quality","description":"\u003cp\u003eToday¿s customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment ¿lashing out at those that don¿t. Take heart: Old-fashioned customer service is what you need to build the kind loyal customer base that allows you to survive¿and thrive. This book spells out strategies for success.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783639715637\"\u003e\u003ch3\u003eThink like a customer\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783639715637","offer_id":39429637177437,"sku":"9783639715637","price":45.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/1a30ce4a-9cd2-4897-9a5d-baabc0f11abd.jpg?v=1775885290","url":"https:\/\/shop.autorenwelt.de\/en\/products\/service-quality-think-like-a-customer-von-benjamin-owusu-edwin","provider":"Autorenwelt Shop","version":"1.0","type":"link"}