{"product_id":"service-operations-dynamics-managing-in-an-age-of-digitization-disruption-and-discontent-von-henk-akkermans","title":"Service Operations Dynamics","description":"\n                                \n                \u003cp\u003eThis innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.\u003c\/p\u003e\n                            \n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783319720166\"\u003e\u003ch3\u003eManaging in an Age of Digitization, Disruption and Discontent\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Hardcover - 9783319720166","offer_id":193206943750,"sku":"9783319720166","price":53.49,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/5b9ecff7-771c-4534-a559-c179ac3b8641.jpg?v=1775796901","url":"https:\/\/shop.autorenwelt.de\/en\/products\/service-operations-dynamics-managing-in-an-age-of-digitization-disruption-and-discontent-von-henk-akkermans","provider":"Autorenwelt Shop","version":"1.0","type":"link"}