{"product_id":"service-management-von-bart-van-looy-paul-gemmel-und-roland-van-dierdonck","title":"Service Management","description":"\n                                \n                \u003cp\u003e\n                                        Over 75% of graduates currently find work in the service industries, but there are very few books that deal specifically with the subject of service management. \n                    \n                    \u003cbr\u003e\n                                         \n                    \n                    \u003cbr\u003e\n                                        This third edition of \n                    \n                    \u003ci\u003eServices Management\u003c\/i\u003e\n                                         provides a comprehensive insight into the industry and its' importance in today's economies.  The book is based on three central strands of services management: customers, employees and operations.  The final part of the book addresses the issue of performance management and service strategy.\n                \n                \u003c\/p\u003e\n                                \n                \u003cp\u003e \u003c\/p\u003e\n                                \n                \u003cp\u003eBased on a series of research workshops with academics and practitioners at the Service Management Centre, De Vlerick School of Management, University of Ghent, the authors have produced in-depth case studies and survey research to help students to develop a thorough understanding of the specific challenges and issues of service management today.\u003c\/p\u003e\n                                \n                \u003cp\u003e \u003c\/p\u003e\n                                \n                \u003cp\u003e\n                                        \n                    \u003ci\u003eServices Management\u003c\/i\u003e\n                                         \n                    \n                    \u003ci\u003ethird edition\u003c\/i\u003e\n                                         is ideal for Service Management students within a Business or Tourism degree, but also of great interest to operations, management, marketing and general business students\n                \n                \u003c\/p\u003e\n                            \n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9780273732037\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9780273732037","offer_id":58155766677829,"sku":"9780273732037","price":109.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/564d81ff-cef7-463b-896f-27290445536d.jpg?v=1781150608","url":"https:\/\/shop.autorenwelt.de\/en\/products\/service-management-von-bart-van-looy-paul-gemmel-und-roland-van-dierdonck","provider":"Autorenwelt Shop","version":"1.0","type":"link"}