{"product_id":"service-facility-design-customer-quality-perceptions-and-facility-use-von-alvin-lee","title":"Service facility design, customer quality perceptions and facility use","description":"\u003cp\u003eThe physical environment of stadium facilities was  found to significantly affect spectators''  satisfaction during visits. This book reports the  results of a study using motor vehicle, dog and  horse racing stadiums. At these venues, facility  aesthetics, cleanliness and accessibility to  different service areas were significantly and  positively associated with customer evaluations of  the quality of their visit. In turn, visit-quality  was found to have a significant positive  relationship with the length of their visit and the  spectators'' intentions to return to the venue. This  appears to be the first study of how spectators in  non-team-based leisure stadiums viewed the physical  built-environment. It is also the first to report on  how these types of built environments affects  visitation behavior.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838330808\"\u003e\u003ch3\u003eThe perceptions of spectators in non-team-based leisure-sport stadiums\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838330808","offer_id":39499064016989,"sku":"9783838330808","price":68.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/cbb32b27-92ea-4b9f-87da-e23ba1550c4b.jpg?v=1776486719","url":"https:\/\/shop.autorenwelt.de\/en\/products\/service-facility-design-customer-quality-perceptions-and-facility-use-von-alvin-lee","provider":"Autorenwelt Shop","version":"1.0","type":"link"}