{"product_id":"mobile-services-from-customer-perceptive-von-aruna-deoskar","title":"Mobile Services From Customer Perceptive","description":"\u003cp\u003eThis study compares the performance of main network service providers on various parameters which helps service providers to identify areas of improvements \u0026amp; gives customers some concrete basis to make a choice. The scope of this research is limited to Pune \u0026amp; Pimpri chinchwad geographical limit. The research confines the study of mobile services from customer¿s Perspective among subscribers covering six mobile service providers. The service parameters covered under study are : Network Coverage, Billing Services, Customer Care, Call drop \u0026amp; Value Added Services. Researcher has prepared the quality metrics using basic service quality parameters considered under study. The ratings as given by customer shows that, Service providers have to do a lot to satisfy the customer and to meet the benchmarks as set by Telecom Regulatory Authority of India. Researcher has suggested a model which indicates the incorporation of the user perception \u0026amp; user expectations in their decision making for delivering the quality services. Perceptions are related to expectations, are dynamic and change over time. Service provider should consider the user expectations \u0026amp; perceptions.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783659975172\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783659975172","offer_id":39440778559581,"sku":"9783659975172","price":74.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/7b5e9aa2-b048-41e5-b5df-aae74dcb2fa6.jpg?v=1776143305","url":"https:\/\/shop.autorenwelt.de\/en\/products\/mobile-services-from-customer-perceptive-von-aruna-deoskar","provider":"Autorenwelt Shop","version":"1.0","type":"link"}