{"product_id":"improving-health-care-quality-von-jafar-sadegh-tabrizi","title":"Improving Health Care Quality","description":"\u003cp\u003eQuality improvement literature usually  conceptualises two principal dimensions of quality,  technical and service. Technical quality is what  the customers receive relative to what is known to  be effective and largely reflects issues related to  the health care providers. Service quality is how  the customers receive the services and reflects the  way and the environment in which health services  are provided. This book proposes and tests a third  principal dimension, Customer Quality, which is the  characteristics that customers need for effective  involvement in health care processes, decision  making and action to improve the quality of care  delivered and received. This 3-dimension model (CQMH) is applied in the  context of care for people with Type 2 diabetes as  an example of the high priority common chronic  diseases and one of the most important public  health problems worldwide. The book also examines  the feasibility of using patient reports of  received care as a way of measuring service and  technical quality on a population basis.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838341149\"\u003e\u003ch3\u003eBasics, Concepts, Dimensions\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838341149","offer_id":39499028267101,"sku":"9783838341149","price":68.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/8b407e35-86c9-43da-9e4a-7f280f47401c.jpg?v=1770450430","url":"https:\/\/shop.autorenwelt.de\/en\/products\/improving-health-care-quality-von-jafar-sadegh-tabrizi","provider":"Autorenwelt Shop","version":"1.0","type":"link"}