{"product_id":"human-resource-management-and-service-quality-von-pijush-bhattacharjee","title":"Human Resource Management and Service Quality","description":"\u003cp\u003eThis book enlightens the extremely emerging subject ¿Human Resource Management and Service Quality¿. The book consists of human resource management¿ objectives, challenges, decision making process, tasks; features¿ motivation, commitment, roles, effort, reward, performance, job satisfaction, behaviour, commitment, competency, concentration and meditation; organizational function and development; HR planning¿ activities, process, mathematical analysis, employment costs; job criteriä analysis, description, specification, evaluation; recruitment¿ criteria, selection procedure, interviews; job happenings¿ placement, induction, promotion, transfer, demotion, separation, retirement, resignation, suspension, discharge, dismissal, retrenchment, lay-off, strike, lockout, outplacement, outsourcing, disciplinary procedure, closure; corporate planning; training and development; career management; communication; duties-responsibilities of HR managers¿ functions, strategic management, reputation management, scientific inventions and universal rules, total quality management and kaizen; service quality¿ idea, evolution, dimensions or attributes, SERVQUAL and SERVPERF, minimum attributes.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9786139455812\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9786139455812","offer_id":39464268791901,"sku":"9786139455812","price":61.9,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/efa3b5dc-717b-4373-9781-badb7872dda3.jpg?v=1757657332","url":"https:\/\/shop.autorenwelt.de\/en\/products\/human-resource-management-and-service-quality-von-pijush-bhattacharjee","provider":"Autorenwelt Shop","version":"1.0","type":"link"}