{"product_id":"evaluating-ombudsman-operations-von-frank-fowlie","title":"Evaluating Ombudsman Operations","description":"\u003cp\u003eThe title of this book incorporates key terms that  define the work. The reader should view this book as  a blueprint for evaluation which, like all generic  blueprints, can be amended to fit the terrain,  augmented based on new information or technology, or  reduced to fit a stricter budget. It is also very  much a blueprint that is developed from an action- oriented case study of an ombudsman, and is,  therefore, relevant and tested. A long-standing question in the ombudsman community  has been how to evaluate ombudsman operations  without impugning the determining characteristics of  an ombudsman: independence, impartiality, and  confidentiality.  There has been a lack of information or guidance,  especially at the practitioner level, on how  ombudsmen can develop meaningful evaluations without  violating confidences or independence. This book  provides practitioners with tools that will enable  them to conduct evaluations to determine information  about ombudsman operations, formulation, and  improvements.  This books outlines a set of skills and action plans  for evaluating Ombudsman offices that are in high  demand by the Ombudsman community.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783844314489\"\u003e\u003ch3\u003eA Blueprint on Assessing Ombudsman Effectiveness\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783844314489","offer_id":39495911604317,"sku":"9783844314489","price":79.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/ca8e7340-e2b2-4ec7-8c2c-76f2571403e1.jpg?v=1746690827","url":"https:\/\/shop.autorenwelt.de\/en\/products\/evaluating-ombudsman-operations-von-frank-fowlie","provider":"Autorenwelt Shop","version":"1.0","type":"link"}