{"product_id":"customer-satisfaction-von-linus-ivarsson-alexander-nilsson-und-torbjorn-rimfalt","title":"Customer Satisfaction","description":"\u003cp\u003eMore and more companies in the building sector are  starting to realize the importance of using customer  satisfaction as a tool to enhance their competitive  advantage. Customer satisfaction brings several  positive aspects to a company, which can contribute  to a successful business. Primary data have been collected by conducting a  randomly selected telephone survey. The analysis is  based on statistical data generated from the survey.  Central tendency values and multiple regression  analysis makes it possible to explain which  variables that affect customer satisfaction among  Trivselhus customers. The outcome of the research signifies, that customer  satisfaction among Trivselhus customers has not  changed during the years that this research covers.  There are several variables affecting customer  satisfaction. These variables are included in  different categories; Complaints, Expectations,  Service Quality, Energy, Product Quality, and Image.  There is not enough evidence to prove that energy  efficiency and environmental friendliness affect  customer satisfaction geographically.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838389226\"\u003e\u003ch3\u003eAn Investigation of Trivselhus\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838389226","offer_id":39469233635421,"sku":"9783838389226","price":49.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/72b1615f-5259-4c6c-83a1-f65b026a9690.jpg?v=1775195191","url":"https:\/\/shop.autorenwelt.de\/en\/products\/customer-satisfaction-von-linus-ivarsson-alexander-nilsson-und-torbjorn-rimfalt","provider":"Autorenwelt Shop","version":"1.0","type":"link"}