{"product_id":"customer-satisfaction-in-local-government-von-helen-cripps","title":"Customer Satisfaction in Local Government","description":"\u003cp\u003eThere has been growing pressure for all levels of government to  achieve more while utilising less resources and providing services  and facilities comparable to the private sector. Terms such as  economies of scale, competitive tendering, contracting out,  accountability, efficiency and customer satisfaction are now all part  of the way local government operates. Despite the extensive change  process that local government has undergone, little evaluation of its  impact on the functioning of local government and on its customers  has been undertaken. The main thrust of the changes to local  government has focused on improving efficiency, effectiveness and  meeting the customers'' needs. Results of the research suggested  that there is a higher level of customer satisfaction among the  residents and ratepayers under the smaller Towns than larger City of  Perth. This is in contrast to the idea that larger municipalities enjoy  economies of scale that allow them to provide better service to their  customers at a lower cost. Also customer satisfaction in local  government is more closely related to the way in which services are  delivered, rather than the types of services delivered.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838325811\"\u003e\u003ch3\u003eEvidence from the Restructuring of the City of Perth\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838325811","offer_id":39498927702109,"sku":"9783838325811","price":59.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/acfee779-8fa5-4438-89c7-1eaa3262467a.jpg?v=1775623394","url":"https:\/\/shop.autorenwelt.de\/en\/products\/customer-satisfaction-in-local-government-von-helen-cripps","provider":"Autorenwelt Shop","version":"1.0","type":"link"}