{"product_id":"customer-evaluations-of-service-failure-and-recovery-encounters-von-klaus-schofer-1","title":"Customer Evaluations of Service Failure and Recovery Encounters","description":"\u003cp\u003eDoctoral Thesis \/ Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract: Although there is a substantial literature on customer (dis)satisfaction and complaining behaviour, relatively little progress has been made in developing a theoretical understanding of how consumer evaluate a company?s response to service failure and ... Die Arbeit erhielt den ITB Wissenschaftspreis 2004\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783867467438\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783867467438","offer_id":39457627668573,"sku":"9783867467438","price":52.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/901e42b8-4856-4444-8818-0e7c52ffc649.jpg?v=1775196260","url":"https:\/\/shop.autorenwelt.de\/en\/products\/customer-evaluations-of-service-failure-and-recovery-encounters-von-klaus-schofer-1","provider":"Autorenwelt Shop","version":"1.0","type":"link"}