{"product_id":"customer-committed-von-mathias-weber","title":"Customer-Committed","description":"\n                                \n                \u003cp\u003eThis book demonstrates why companies must establish and maintain a new – customer-committed – culture and how this transformation can be achieved.\u003c\/p\u003e\n                                \n                \n                \u003cp\u003eA unique customer experience has never been as critical to success as it is today. Many companies are therefore focusing on customer-oriented processes and the collection of valuable customer data. However, customers are more than just the sum of their data. Special brand experiences and genuine wow moments almost always arise from empathy, a personal touch, or the famous extra mile that employees go for their customers. Mathias Weber vividly illustrates how genuine customer commitment can be achieved in companies and provides the essential tools and measures, along with insights into concrete case studies.\u003c\/p\u003e\n                            \n            \u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783658477004\"\u003e\u003ch3\u003eHow to Create Outstanding Customer Experiences and Strengthen Your Brand\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783658477004","offer_id":54853232263493,"sku":"9783658477004","price":74.89,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/5827fab8-4f05-4c1e-bddc-76944c60cc9b.jpg?v=1775193514","url":"https:\/\/shop.autorenwelt.de\/en\/products\/customer-committed-von-mathias-weber","provider":"Autorenwelt Shop","version":"1.0","type":"link"}