{"product_id":"combining-and-ranking-semantic-information-for-e-government-von-hande-zirtiloglu","title":"COMBINING AND RANKING SEMANTIC INFORMATION FOR E-GOVERNMENT:","description":"\u003cp\u003eComplaints management is an important application of  E-government. Collecting, combining, and ranking  citizens'' complaints is necessary for effective  management. Existing complaints management  applications expect the government officials to  process each complaint one by one to decide which  complaint should be dealt with first.However, this  is time consuming and thus ineffective. In order to cope with this, we are developing an  ontology-based complaints management system to  manage complaints. We have developed a complaints  ontology with which the complaints of the citizens  can be expressed. Furthermore, we combine complaints  that are similar based on some criterion. By  specifying constraints on the complaints, the  officials can specify which type of complaints are  more important than others. We then apply these  constraints on the citizens'' complaints using a  reasoner. This allows us to prioritize the  complaints automatically and rank them based on  importance. The government officials can then  process the ranked list, knowing that they are  dealing with the most urgent complaint at any given  time.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783838350349\"\u003e\u003ch3\u003eA CITIZEN COMPLAINTS MANAGEMENT SYSTEM\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783838350349","offer_id":39499015913565,"sku":"9783838350349","price":59.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/50b9caac-37a3-43c5-8c9e-fd967164ebff.jpg?v=1758343826","url":"https:\/\/shop.autorenwelt.de\/en\/products\/combining-and-ranking-semantic-information-for-e-government-von-hande-zirtiloglu","provider":"Autorenwelt Shop","version":"1.0","type":"link"}