{"product_id":"call-centry-von-alexandr-roslqkow-und-sergej-vanqshin","title":"Call-centry","description":"\u003cp\u003eV knige rassmotreny principy postroeniq i funkcionirowaniq call-centrow, kotorye w Rossii nazywaüt centrami obsluzhiwaniq wyzowow (COV). Vypolnen sistematizirowannyj analiz suschestwuüschih matematicheskih modelej kak tradicionnyh telefonnyh, tak i sowremennyh mul'tiserwisnyh i raspredelennyh centrow. Narqdu s opisaniem modelej COV, osnowannyh  na «klassicheskoj» teorii massowogo obsluzhiwaniq, proweden uglublennyj analiz matematicheskogo apparata aktual'nyh modelej mul'tiserwisnyh i raspredelennyh  COV. Takie modeli opisywaüt call-centry s uchetom ih  integracii s setqmi peredachi dannyh, kotorye  ispol'zuütsq dlq obsluzhiwaniq krome telefonnyh  wyzowow razlichnyh netelefonnyh zaqwok: soobschenij  älektronnoj pochty, chata, web-wzaimodejstwiq,  faximil'nyh i dr. Kniga rekomenduetsq samomu shirokomu krugu specialistow w oblasti postroeniq, proektirowaniq i äxpluatacii sowremennyh call-centrow\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783844350876\"\u003e\u003ch3\u003eTeoreticheskie osnowy\u003c\/h3\u003e\u003c\/div\u003e","brand":"Autorenwelt Shop","offers":[{"title":"Softcover - 9783844350876","offer_id":39470092681309,"sku":"9783844350876","price":79.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/a256096e-44ac-4fdb-8178-ad4933b954b6.jpg?v=1774682149","url":"https:\/\/shop.autorenwelt.de\/en\/products\/call-centry-von-alexandr-roslqkow-und-sergej-vanqshin","provider":"Autorenwelt Shop","version":"1.0","type":"link"}