{"product_id":"analysis-of-senior-management-training-needs-in-international-hotel-companies-a-field-study-von-olivier-harnisch","title":"Analysis of senior management training needs in international hotel companies  -  A field study","description":"\u003cp\u003eMaster's Thesis from the year 2007 in the subject Tourism - Hotel Industry \/ Catering, grade: \"-\", London Metropolitan University (Birkbeck College), course: MSc in Organisational Bahaviour, language: English, abstract: A thorough analysis of training needs is an important component of any systematic training\u003c\/p\u003e\u003cp\u003estrategy. International hotel companies face substantial challenges in terms of human\u003c\/p\u003e\u003cp\u003eresources development. This situation may lead the assumption that they would therefore\u003c\/p\u003e\u003cp\u003eapply particular care in the planning, design, implementation and evaluation of their training\u003c\/p\u003e\u003cp\u003eactivities. This study¿s objectives were to explore whether large hotel companies sufficiently\u003c\/p\u003e\u003cp\u003econsider organizational, task and person aspects when analyzing their senior management¿s\u003c\/p\u003e\u003cp\u003etraining needs, and on the other hand, to investigate how systematically they apply the\u003c\/p\u003e\u003cp\u003etraining cycle. The 15 largest international hotel organizations were selected to participate in\u003c\/p\u003e\u003cp\u003ethis qualitative study in which relevant questions were asked to one senior Human Resources\u003c\/p\u003e\u003cp\u003eExecutive of each company via a semi-structured telephone interview. Answers from eleven\u003c\/p\u003e\u003cp\u003eorganizations were obtained. The responses suggest that structured and exhaustive approaches\u003c\/p\u003e\u003cp\u003eto training needs analysis are the exception rather than the norm. All companies do in some\u003c\/p\u003e\u003cp\u003eway assess existing training needs. However except for one company, none comprehensively\u003c\/p\u003e\u003cp\u003econsiders all three areas of training needs. The general focus seems to be on persons¿ needs,\u003c\/p\u003e\u003cp\u003eand to a lesser degree on the organization¿s needs and current industry trends. There is a clear\u003c\/p\u003e\u003cp\u003epreference to rely on performance reviews and individual assessment centre results. These\u003c\/p\u003e\u003cp\u003etwo sources were mentioned by a large majority of respondents. Less often, overall company\u003c\/p\u003e\u003cp\u003eresults in terms of finances, quality and sometimes other balance score card criteria provide an\u003c\/p\u003e\u003cp\u003eimpetus for training activities. This suggests that organizational needs are taken into account.\u003c\/p\u003e\u003cp\u003eVery little attention seems to be paid to current job requirements, although most respondents\u003c\/p\u003e\u003cp\u003eclaim taking future job requirements into account for training purposes. This seems\u003c\/p\u003e\u003cp\u003econtradictory, but may be explained by the rapid rate of change the industry is exposed to.\u003c\/p\u003e\u003cp\u003eOverall, the answers suggest that in general, training planning in large hotel organizations is\u003c\/p\u003e\u003cp\u003eless structured than the academic literature overwhelmingly recommends. While the majority\u003c\/p\u003e\u003cp\u003eof the organizations interviewed set general, company wide training objectives, only about\u003c\/p\u003e\u003cp\u003ehalf of them also set individual development goals for their managers. This appears to be\u003c\/p\u003e\u003cp\u003einconsistent with the hotel industry¿s apparent focus on the person level in training needs\u003c\/p\u003e\u003cp\u003eanalysis.\u003c\/p\u003e\u003cdiv class=\"aw-variant-hidden-subtitle-div\" id=\"aw-variant-subtitle-9783640116751\"\u003e\u003ch3\u003e\u003c\/h3\u003e\u003c\/div\u003e","brand":"Libri","offers":[{"title":"Softcover - 9783640116751","offer_id":39423914147933,"sku":"9783640116751","price":27.95,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0940\/0622\/files\/a0f88ce7-6c05-4096-93f7-8e5bf7ca6eb5.jpg?v=1777613398","url":"https:\/\/shop.autorenwelt.de\/en\/products\/analysis-of-senior-management-training-needs-in-international-hotel-companies-a-field-study-von-olivier-harnisch","provider":"Autorenwelt Shop","version":"1.0","type":"link"}